Title:                        Low Vision Store Coordinator

Department:           Community Services

Location:                 Low Vision Rehabilitation Center (LVRC)

Wage Category:     Exempt

Report To:              Sr. Director, Client Solutions

Overview: The Low Vision Store Coordinator will oversee the daily operations of the Low Vision Store. Primary responsibilities will include greeting and assisting customers via in-store, email, phone, or online customers with inquiries about products. Create price quotes concerning established guidelines on recommendations of products and training, order and manage inventory needs, and run sales reports. Schedule and arrange monthly and/or quarterly demo days and work in conjunction with vendors.

Responsibilities and Duties include but are not limited to:

Store Sales: In-Person and Online

• Create and oversee quotes and prior recommendations for clinical services for recommended devices included in low vision and assistive technology evaluations.
• Create and oversee detailed price quotes for assistive technology (AT) devices for all other store customers.
• Assist customers in locating item selection while in the LVRC Store, on the phone, online, and by email.
• Assist consumers in the store when receiving and processing equipment, end-of-week reports, and end-of-month inventory.
• Ensure Point of Sale (POS) is up to date with any device and/or price changes.
• Close out drawer daily and weekly in preparation for monthly and yearly documentation and sales numbers.
• Close out daily sales and report weekly sales from POS to accounting and the supervisor.
• Maintain a clean work area and store area.
• Manage stocking and fronting of shelf displays.
• Partner with the marketing department to develop and promote special sale items.
• Answer, screen, and direct phone calls when the front desk requires additional support.
• Run reports daily, weekly, monthly, and yearly upon request.
• Other duties as assigned.

Order Fulfillment and Inventory Management

• Process orders via fax, phone, email, or online.
• Oversee and manage store inventory; maintain purchasing, product, and vendor records.
• Update and maintain online store inventory.
• Report inventory at the end of the month to the agency accounting department.
• Coordinate and track shipping of devices.
• Receive and upload proper signatures to the client software to confirm receipt of devices.
• Oversee and implement delivery of all devices, demos, and needed items to instructional staff for client evaluations, training, and/or employment.

Vendor & Relationship Management

• Maintain and nurture positive relationships with vendors.
• Seek alternate vendor sources to meet objectives and timelines.
• Partner with AT Sales Representative to ensure customers receive devices within agreed timeframes and coordinate training with AT Sales Representative and/or AT Instructor.

Sales Processing and Purchasing

• Administer the purchasing process cycle to ensure accuracy in records and payables.
• Make purchases for the LVRC Store.
• Maintain and forward vendor payable records to the agency accounting department for payment.
• Assist with problem resolution regarding payables.
• Recommend and assist management in establishing store inventory levels and pricing strategies.
• Assist with collection activities for the store.

Demonstration Days Coordination

• Identify monthly and/or quarterly dates to host assistive technology demo days.
• Coordinate demo day dates with the division Vice President (VP), Senior Director, AT Sales Representative, AT instructors, vendor(s), and marketing.
• Coordinate and execute demonstration days.
• Work with identified division personnel, product vendor, and Senior Director, Client Solutions to identify clients for AT devices.

Qualifications:

• Two to three years of experience in a clinical or retail store setting.
• Strong computer skills, including word processing, databases, spreadsheets, insurance forms, and proprietary software.
• Point of Sales knowledge preferred.
• Excellent written, oral, interpersonal, and organizational skills.
• Ability to handle multiple tasks simultaneously.
• Strong attention to detail and accuracy; excellent organizational skills with the ability to prioritize, coordinate, and manage multiple projects with high quality and productivity.
• Physical requirements include stooping, standing, turning, bending, kneeling, and the ability to lift to 25 pounds.
• Ability to work effectively both independently and as part of a team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. All applicants will also be required to pass a pre-employment drug screen, background check, and social security screening.

Louisiana Association for the Blind (L.A.B.) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or genetics, or any other classification protected by federal, state, or local law.

Apply via our website: https://www.lablind.com/