IT Manager
Location: Shreveport, LA
Salary: $85,000 + Benefits

Position Overview:
We are seeking an IT Manager to lead all aspects of information technology across the organization. This role oversees infrastructure, systems security, hardware/software lifecycle management, and end-user support. The IT Manager will drive strategic upgrades, ensure HIPAA and cybersecurity compliance, and serve as a key partner in operational continuity and innovation.

Key Responsibilities:

Infrastructure & Systems Oversight

• Manage and maintain all facility-wide IT systems, servers, networks, and endpoints

• Oversee installation, configuration, and upgrades of hardware and software

• Administer user accounts, permissions, and access controls across platforms

• Monitor system performance and proactively address vulnerabilities or inefficiencies

Security & Compliance

• Ensure HIPAA compliance across all digital systems and data handling

• Implement and maintain enterprise-grade antivirus, malware protection, and firewalls

• Conduct regular audits of security protocols and access logs

• Develop and enforce IT policies, disaster recovery plans, and data retention schedules

Network & Device Management

• Oversee wired and wireless network infrastructure, including cabling and routers

• Install and maintain camera systems, phones, printers, TVs, and other peripherals

• Manage inventory and lifecycle of all IT assets (workstations, mobile devices, etc.)

End-User Support & Training

• Provide Tier 1–3 technical support to staff across departments

• Train employees on system use, cybersecurity awareness, and troubleshooting basics

• Maintain help desk documentation and ticketing system for issue tracking

Strategic Planning & Collaboration

• Partner with leadership to evaluate and implement new technologies

• Support budgeting and procurement for IT-related projects and platforms

• Coordinate with external vendors and consultants as needed

• Participate in cross-functional planning for operational upgrades and compliance initiatives

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)

• 5–10 years of progressive IT experience, including supervisory or managerial roles

• Advanced knowledge of Windows and Mac OS environments, networking, and cloud platforms